Shipping policy

Shipping and Delivery PolicyLast updated: October 23, 2026

Territories and Cost We deliver physical products within mainland Spain and the Balearic Islands, with standard shipping included in the price. We do not ship to the Canary Islands, Ceuta, Melilla, or internationally. Digital downloads have no shipping costs.

Preparation and Physical Delivery Timeframes We prepare and package your order after payment is confirmed. The total delivery time is 5 to 8 business days from confirmation of payment receipt, which includes both preparation and transit. Any specific delivery timeframe will be clearly indicated on the product page prior to purchase.

Shipping is handled via Correos. We will provide tracking information once it is available. The timeframe communicated at the time of contracting forms part of the order, and we will notify you of any issues that may affect it.

Delays do not eliminate your legal rights to demand delivery or, where legally applicable, to terminate the contract and receive a refund of the amounts paid.

Address and Receipt Please review your shipping address before confirming your order and report any errors as soon as possible. We will attempt to correct it with the carrier. Any reshipping costs attributable to incorrect address details will be communicated to you for your acceptance, without automatic penalties.

If you are unable to receive the package, please follow the delivery notice left by Correos or contact us. Failing to collect the package does not constitute exercising the right of withdrawal: you must communicate any decision to withdraw through the channels set out in the Return and Refund Policy.

The risk of loss or damage during transit remains with us until you, or a third party indicated by you, acquire physical possession of the product, subject to the exceptions provided by law. If the package is lost or arrives damaged, please contact the store so we can manage the issue.

Transit Damage Please report any damage as soon as possible and, if possible, provide photographs or note the damage with the carrier upon delivery. Taking these steps helps streamline the process, but does not condition your legal rights or establish a 24-, 48-, or 72-hour expiration window for claims.

Delivery of Digital Files Downloads are enabled after payment is confirmed. If you have expressly requested immediate supply, the files are provided without undue delay once payment is confirmed, and confirmation of your choice is sent on a durable medium that you can keep. If you have not requested immediate supply, they will be delivered once the withdrawal period has expired.

Please check the email address provided at checkout as well as your spam or junk folder. If you do not receive the download link or if the file contains an error, write to unporcientoarte@gmail.com with your order number. Your legal rights regarding failure to supply or lack of conformity remain in full force in accordance with the law.